Refund Page

1. You have 7 days to decide if an item is right for you, if you would like to return the item please contact us within 7 days of delivery.

2. The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ②Accessories, ③Customized Items, ④Flash Sale Items, ⑤Black Friday Specials (including 70% off section/ 30% off section/ $9.9 section).

3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.

4. Items with non-returnable marks and free gifts cannot be returned.

5. We do not accept returned items that have been sent back without proper returns requests.

6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-MODECRUSH products.

8. As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.

9. We are not liable for return item(s) that are lost or damaged or Packages be inspected by the customs （the customer should pay the customs clearance）, please keep the receipt with tracking information., please keep the receipt with tracking information.

10. We reserve the right to refuse the return if received in an unacceptable condition or without our prior knowledge.

11. Please be advised that in the event of parcel destruction, loss, or return due to client-related circumstances (including but not limited to delayed customs clearance cooperation, incomplete contact information, recipient absence, or incorrect addresses) where product recovery becomes unfeasible, refunds will not be issued.

12. We do not accept the rejected package. A 40% refund will be issued back. If you need a return, after you receive it, you can contact us.

* Note:
• For returns requested by the customer, the customer is responsible for return shipping costs. And the costs of the original shipping fees will not be refunded.
• Returns of 2-3 items from single or multiple orders are subject to a 15% restocking fee that will be deducted from the refund amount; Returns of 4 or more items from single or multiple orders are subject to a 30% restocking fee that will be deducted from the refund amount.